Free Standard Shipping On Orders Over ₦100,000
Jason Markk Logo
G Store Logo

Returns & Exchanges

Our 100% Satisfaction Guarantee

Our Guarantee

We stand behind our products 100%. If you're not satisfied, here's our policy:

Accepted

  • ✓Products damaged during shipping
  • ✓Wrong item received
  • ✓Factory defects

Not Accepted

  • ✗Used/opened products (unless defective)
  • ✗Change of mind
  • ✗Purchases from unauthorized retailers

Return Process

1

Contact Us Within 48 Hours

Email support@thegstore.ng or call 07079445716 within 48 hours of delivery

2

Provide Information

Share your order number, photos of damaged item, and description of the issue

3

Assessment

Our team will assess your request and provide return instructions

4

Return Shipment

Upon approval, we'll arrange pickup or provide return address

5

Replacement/Refund

Processed within 3-5 business days after receiving return

Important Notes

  • Original packaging required
  • Tags must be attached
  • Return shipping costs covered by us for damaged/defective items

Need to Start a Return?

Contact our customer support team and we'll guide you through the process

Email UsCall 07079445716